A Masterclass in Professional Communication
Learn about common communication problems, develop skills to ask questions, Learn about non-verbal messages, develop skills to listen actively and empathetically and enhance your ability to handle difficult situations.
Professional Certificate
Earn a career credential that demonstrates your expertise
1 hour 23 minutes 
7 Lessons
7 Quizzes
Exclusive SCMDOJO Cetificate
4.9/5(53 Reviews)
356 Students Enrolled
Communicating effectively with suppliers, customers, and internal stakeholders is one of the most critical skills for any supply chain professional.
The SCMDOJO Academy Communication Strategies Course is designed to help supply chain professionals develop practical, high-impact communication techniques that enhance collaboration, influence, and leadership effectiveness.
You’ll build key competencies such as:
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Verbal and non-verbal communication
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Building rapport and trust
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Influencing and persuading others
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Providing and receiving feedback effectively
What You Will Learn in This Communication Strategies Course
By the end of this course, you will be able to:
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Identify common communication challenges that hold professionals back
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Develop powerful questioning and listening techniques
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Understand the importance of non-verbal communication cues
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Apply active and empathetic listening in daily interactions
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Handle difficult conversations and situations with confidence
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Communicate assertively and constructively across all levels
Why Learn from Alaa Elhawwari
Alaa Elhawwari is a Regional Training Manager for one of the world’s largest tire manufacturers in the Middle East & Africa.
He is an Automotive Engineer with a Master’s Degree in Business Administration from the University of Illinois, USA.
With over 16 years of leadership experience across four countries, Alaa has:
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Delivered more than 4,000 hours of professional training
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Designed 30+ training courses and 15 complete training programs
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Specialized in people development and communication excellence
His practical, hands-on approach makes this one of the most actionable communication strategy courses for supply chain professionals today.
Who Is This Communication Strategies Course For?
This course is ideal for:
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Early-career supply chain professionals
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Supervisors and middle managers aiming to strengthen team communication
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Senior leaders seeking advanced communication techniques to influence stakeholders
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Anyone looking to enhance their interpersonal and presentation skills within the supply chain domain
You’ll benefit from real-world examples and proven frameworks designed specifically for the supply chain context.
Course Requirements
To get started, you’ll need:
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Internet access
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A computer, laptop, or mobile device
What is included in the Communication Strategies Course?
- Immediate unlimited access to course materials
- 30-day money-back guarantee
- Exercises and quizzes to help you put theory into practice
- English Closed Captions
- Full transcripts in pdf for each lesson
- Suitable for mobile or desktop
- SCMDOJO Certification when you pass the course quiz (accessible from Learning Center post sign in)
What Are Communication Strategies?
Communication strategies are structured approaches for planning, crafting, and delivering messages effectively.
They involve understanding your audience, defining clear objectives, choosing the right channels, and using active listening, empathy, and nonverbal cues to ensure clarity and impact.
These strategies help professionals:
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Build stronger relationships
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Improve trust and collaboration
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Influence decision-making
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Drive organizational performance
Frequently Asked Questions (FAQ)
Q1. What are the key elements of effective communication strategies?
A1. Clear messaging, active listening, empathy, and audience understanding.
Q2. How can communication strategies be tailored for different audiences?
A2. Adapt your tone, format, and message structure based on your audience’s role, needs, and expectations.
Q3. Why is non-verbal communication so important?
A3. Non-verbal signals—such as body language, tone, and eye contact—convey more than words and significantly influence trust and perception.
Q4. How can I improve my written communication for better strategies?
A4. Focus on clarity, brevity, and proper structure. Avoid jargon and write with the reader’s perspective in mind.
Q5. How does technology enhance communication strategies in organizations?
A5. Tools like video conferencing, project management apps, and instant messaging platforms make communication faster, more transparent, and more collaborative.
Recommended Reading with the Communication Strategies Course
What you'll learn
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you the information you need
- Learn what your non-verbal messages are telling others
- Develop skills to listen actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations assertively
Course Content
What's Included
- Immediate unlimited access to course materials
- 30-day money-back guarantee
- Exercises and quizzes to help you put theory into practice
- English Closed Captions
- Full transcripts in pdf for each lesson
- Suitable for mobile or desktop
- SCMDOJO Certification when you pass the course quiz (accessible from Learning Center post sign in)
Requirements
- Access to Internet
- Computer / Laptop / Mobile Device
Earn a sharable certificate
- Showcase on your LinkedIn Profile under the "Licenses & certifications" section
- Download or print out as PDF to share with others
- Share as PDF online to demonstrate your skill
- The certificate's authenticity can be confirmed online using a QR code
Why people choose SCMDOJO?
I think that your Academy content is very good. Easy to understand, regardless your professional level and experience. Your Academy has a very complet ... Read more
Luis Eduardo SierraMiami-Fort Lauderdale AreaSCMDOJO’s courses are exceptional. Over the past year, I’ve completed nine courses and found the content highly practical and up-to-date. The teaching ... Read more
Abhishek SurIndiaIt has been more than five years since I started following Dr. Muddassir and SCMDOJO. I consider myself blessed to have access to SCMDOJO, its content ... Read more
Ketan BhamareIndiaSCMDOJO features an amazing range. It has a full suite of practical, proven, real world tools and techniques which will equip the supply chain communi ... Read more
Susan RandallUnited KingdomI discovered SCMDOJO when I was finishing my master's in supply chain management. At that time, SCMDOJO was a key resource to extend my learning outsi ... Read more
Jorge Martínez de Hurtado ArichaBelgiumDomain experts unlimited and interactive educational sources .Seamless and customizable platform where you can assign, track progress, evaluate the de ... Read more
Marsel KhananeUnited Arab EmiratesAs an employee of a company that collaborates with SCMDOJO, I can say how clear the impact made and the improvement achieved in the supply chain proce ... Read more
Shady NagySaudi ArabiaOne of my favorite things to do when I get on the web is to look for the SCMDOJO website or posts that have been done by Dr. Muddassir. He is so infor ... Read more
Stephanie ShraderUSASCMDOJO is one of the best Supply Chain knowledge platforms available (if not the best). It provides theoretical, practical, straightforward, and to-t ... Read more
Juan S. GarzaUAE
Reviews and Ratings
4.9
/5 from 53 Reviews
5 Stars
93 %
4 Stars
8 %
3 Stars
0 %
2 Stars
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1 Stars
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A very helpful course, Thanks.
great information, good fundamentals
This was a very good course which can help everyone.
Informative course
Good course, thank you
It is eye-opening to find out that the way one communicate could be a barrier or not and also how active listening is crucial.
great course
I liked the course content.
it was really great
Very good course.
The course was very well explained with clear understanding and useful information.
Great refresher on things we think are simple and given in communication but we never practise due to bad habits
A Good course for active listening
Amazing video for gaining knowledge.
Thanks for the nice course
Interesting course with more knowledge than expected ...
If you're looking to sharpen your communication skills, I wholeheartedly recommend SCMDOJO. Their guidance is not just about improving communication but also about fostering meaningful connections.
As someone with severe ADHD I found this course to be helpful especially with all the tips on how to actively listen. Unfortunately it isn't always within my control to listen even when I choose to and trying my best to but these tips are very helpful with bringing self-awareness and skills to practice on.
great course for building confidence
Good
All my expectations were met
It was good
Very nicely explained. Thank you.
Very Informative Session
good course for communication
good
The content was crisp and clear. I learnt new things and will try to implement it in my work too.
Learned a lot about communication skills. I will definitely improve my listening skills. Thanks sir
Good for developing communication in SCM
I didn't like repeat of what was said in the same module more often, but I guess this was to get me to understand more. overall this was superb.
its amazing cource i learnt lots of things from this cource
This course was fantastic for understanding effective communication strategies and improving conversation skills.
This was an interesting course with good tips.
Exceptional classes for improving communication skills
After completion of this course i understand that Effective communication is a vital component for supply chain management. now as a manager, it will be helpful for me that how to communicate with my subordinate and with my managers and i am giving 5 out of 5 rating .
Great
Really good
The course is concise, informative, and practical. It could be improved with more detailed content. It helped enhance knowledge about common communication problems, asking questions, understanding non-verbal messages, active and empathetic listening, and handling difficult situations. Gratitude was expressed to SCM DOJO for these opportunities.
I loved the examples given
Nice..
The Communication Strategies course from SCMDOJO Academy, led by Alaa Elhawwari, provides invaluable insights into effective communication within the supply chain industry. Through practical exercises and real-world examples, learners gain essential skills in verbal and non-verbal communication, conflict resolution, and relationship building. Alaa's extensive experience and practical approach make
I enjoyed the course and liked how clear and smooth the explanation was. I learned a lot of new things that I will use in my life.
Very good. Teach and provide examples and cases helping clearly understand.
Wonderful course
SCMDOJO Academy's Communication Strategies course, facilitated by Alaa Elhawwari, offers a comprehensive guide to mastering communication skills in the supply chain domain. With a focus on practical techniques and real-life scenarios, learners acquire essential abilities in active listening, conflict management, and feedback delivery. This course is ideal for supply chain professionals at all leve
Great course and great explanation
Listen, stop, engage.
Knowledge
Good
better
I really enjoyed Lesson 4 - Defining a Skilled Communicator and Lesson 7 - Active Listening Skills.
Very clear and approachable training, Nice to have some exercises in between. funny and addictive
Very fundamental lessons, but helpful.
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